Create an Account and Choose a Plan
You create your account with name, email address and password, agree to the data processing agreement and confirm the address through the link we send. Confirming starts the free trial without payment details, or you book the plan you picked; you can change later at any time.
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Signing up #
Without a confirmed address the account stays incomplete: invoices, notifications and the way back if you forget your password all go to it.
If the link sits unused, we send you one reminder with a new link after three days. An account that is still unconfirmed after seven days is deleted.
- Enter name and email address, and the same password twice.
- Tick the box for the data processing agreement. The newsletter below it is optional.
- Click “Create Account”.
- Open the email we send you and click the confirmation link.
- The confirmation email does not arrive.
- Check the spam folder. On the “Confirm Your Email” page, “Resend Confirmation Email” sends a new link. If you mistyped the address, click “Wrong address? Fix it here” on that page, enter the right one and take “Update address and send link”.
Choosing a plan or trying one #
Clicking the confirmation link starts the free trial on its own, with the features of the Studio plan and without payment details. If you picked a paid plan on the pricing page, you go to the plan choice instead and book it there.
On the plan choice, “Try it first?” sits above the list. Start the trial there with “Start Your Free Trial”, even if you have already picked a paid plan. Each account gets the trial once.
As long as you have not entered billing details, the prices carry an asterisk: they are list prices including 19% VAT. What you pay exactly depends on your country and is confirmed once you enter your billing details after “Continue to Payment”.
An upgrade takes effect straight away and is charged pro rata, a downgrade applies at the end of the term. Time you have paid for is never lost.
The first time you open the overview, a window tells you when your trial ends. We remind you by email two days before.
When the trial ends #
If you have not chosen a plan by the end, your galleries go offline for guests. You can still sign in, all your photos are there, and you can download them. With a plan your galleries are back within minutes, with all sets and settings.
About two months after the end, we delete an account without a plan, with all galleries and photos. The exact date is in the email we send you when the trial ends.