Giving support access and taking it back
For a support request you grant access to your account under “Support”. The access closes by itself 48 hours after the last visit, and every look is logged.
Last updated on
All topics
What support can see and do #
With access granted, a member of staff sees your dashboard the way you see it. They cannot change your password or your email address, cannot edit your billing details and cannot delete your account.
Without a grant, nobody gets in. The decision is yours, freshly for every request.
Granting access #
Menu with your name Support
- Turn on “Grant Support Access”.
While the access is open, a small dot sits next to “Support” in the menu and a notice bar sits at the top of the dashboard.
Ending access #
Menu with your name Support
- Turn the access off again, or end it from the notice bar.
By itself the access closes 48 hours after the last visit. Who looked in and when is listed under the recent access heading.
After ending it, the dot in the menu and the notice bar disappear.